Shipping policy

Shipping Policy

Effective Date: August 30, 2026

Thank you for shopping with FormerCraft! We take pride in creating your handmade and personalized items and carefully packaging each order for safe delivery.

Processing Times

Most orders are processed and shipped within 3–7 business days. Personalized, custom, or made-to-order items may require additional processing time.

Processing times may vary during holidays, sales, or periods of high order volume. If your order requires additional time, we will do our best to keep you informed.

Shipping Carriers

We ship orders using a variety of trusted carriers, including:

• USPS
• UPS
• FedEx

The shipping carrier is selected based on factors such as package size, weight, destination, shipping service, and availability.

Once your order has shipped, you will receive tracking information when available.

Shipping Times

Shipping times are estimates provided by the carrier and are not guaranteed. Once your package has been handed over to the shipping carrier, delivery times and delays are outside of FormerCraft’s control.

Weather, holidays, carrier volume, incorrect addresses, and other unforeseen circumstances may cause delays.

Tracking Information

Tracking information will be provided when your order ships. Please allow up to 24–48 hours for tracking information to update after the package has been accepted by the carrier.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your purchase.

FormerCraft is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

If a package is returned to us because of an incorrect address, the customer may be responsible for the cost of reshipping the order.

Lost, Stolen, or Damaged Packages

FormerCraft carefully packages orders to help protect them during transit. Once an order has been shipped and accepted by the carrier, we cannot control how the package is handled or delivered.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, and your delivery location. You may also contact the appropriate carrier to open a delivery investigation.

If your package arrives damaged, please take photographs of the damaged package and item and contact us as soon as possible so we can determine the best way to assist you.

International Shipping

At this time, shipping availability may vary by product and destination. Any applicable customs fees, duties, taxes, or other charges imposed by the destination country are the responsibility of the customer.

Questions About Your Order?

If you have questions about the status of your order or shipping, please contact FormerCraft and include your order number so we can assist you as quickly as possible.

Thank you for supporting our small business and choosing FormerCraft!